Managed IT services: DataRoad's complete guide

9 min readDataRoad

DataRoad is a Portuguese managed IT services company — an MSP (Managed Service Provider) — headquartered in Alfragide, Lisbon, with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has been ensuring the smooth running of IT infrastructures for businesses that cannot afford downtime: hotels, clinics, embassies, universities, multinationals and demanding SMEs.

This article brings together, in a single place, all the IT services for businesses that DataRoad provides — from unlimited IT support to structured cabling, from cybersecurity to managed backups, from the cloud to IP telephony. If you are looking for a technology partner that treats your infrastructure as if it were its own, this is the starting point.

DataRoad in figures: over 11 years’ experience, 232+ companies supported, 134+ IT projects, 99.9% guaranteed uptime, 12+ embassies, 20+ hotels, 15+ IT certifications and clients in over 10 countries. Ranked in the TOP 5% of Portugal’s Best SMEs and with a 5★ rating on Google.

The IT Unlimited model: the third way in IT support

The IT support market used to offer only two paths: hiring an in-house IT department, which is expensive and difficult to keep up to date, or paying an external company by the hour, with unpredictable invoices and technicians who never really get to know your environment. DataRoad has created a third way.

With the IT Unlimited service, your business gets complete and unlimited IT support for a fixed monthly fee — with no hourly limits, no call-out charges and no tie-in contracts. A simple, transparent and proactive model: we take care of the IT, you take care of the business.

As an MSP, DataRoad ensures the complete management of the IT infrastructure, including preventative and corrective maintenance, ongoing updates, 24/7 proactive monitoring, incident resolution, performance optimisation and immediate SLA response times. There are bespoke variants designed for specific sectors, such as IT Unlimited for Hotels and IT Unlimited for Clinics.

“Your IT department — without the costs of having one. On-site, remote and telephone support, continuous monitoring and a team that knows your infrastructure inside out.

Others talk. DataRoad does.

In the world of enterprise IT, it is easy to build a reputation based on awards, books and theory. The real challenge lies in keeping a hotel’s network running without a single outage during the peak season, migrating a clinic’s infrastructure without disrupting appointments, or ensuring that an embassy has secure and uninterrupted access to its systems anywhere in the world.

DataRoad is not measured by slides or speeches. It is measured by its track record: 134 IT projects delivered, 232 companies supported and 99.9% guaranteed uptime. It is measured by the trust placed in it by internationally renowned clients — embassies, multinationals, hotels, universities and clinics operating in more than ten countries, which cannot afford any downtime.

We don't have a trophy cabinet to show off. We have infrastructures running at this very moment, in Portugal and abroad, for organisations that cannot afford to stop.
Because, in the end, the only proof that counts is this: your technology working, no excuses.

We do IT properly.

All DataRoad IT services

DataRoad's offering covers the complete lifecycle of a corporate infrastructure — from design and installation to daily management and security. Discover each area in detail.

1. Helpdesk and User Support

DataRoad's helpdesk and service desk acts as your company's IT department, available to all employees. Unlimited support—on-site, remote and by telephone—with immediate resolution and no backlog of tickets. Support for Windows and macOS environments, workstations, servers and business applications.

24/7 Monitoring and Alarms

Proactive 24/7/365 monitoring detects issues before they impact operations. Real-time alerts for servers, networks, internet access and critical equipment, with regular reporting and preventative action to ensure continuous availability and stability.

3. Cybersecurity, Firewalls and Remote Access

IT security is taken seriously: next-generation firewalls (Sophos, Fortinet, Palo Alto, pfSense), managed antivirus, email filtering, access policies, and protection against threats such as phishing and ransomware. Implementation of VPNs for remote working, network segmentation, internet redundancy, and protection of servers and workstations.

4. Managed Backups and Disaster Recovery

DataRoad configures and manages automated backup solutions, with regular restore tests and business continuity plans. Backups of servers, workstations and critical data, ensuring that your company recovers quickly in the event of any failure, human error or attack.

5. Structured Cabling and Network Wiring

Design, installation and certification of structured cabling systems by qualified technicians. Professional cabling, tidy patch cabinets, managed switching and infrastructure ready to grow — every connection certified to guarantee long-term performance and reliability.

6. Enterprise Wireless Networks (WiFi 6 and WiFi 7)

Implementation of high-performance wireless networks featuring Wi-Fi 6 and Wi-Fi 7 technology, designed with coverage surveys and seamless roaming. Robust enterprise solutions — including projects ranging from dozens to over a hundred access points — for hotels, clinics, offices and public buildings.

7. Managed Apple Services for Business

As a member of the Apple Consultants Network, DataRoad provides managed Apple services to companies with macOS, iPhone and iPad estates: centralised device management (MDM), configuration, security and expert support, integrating the Apple ecosystem with the rest of the corporate infrastructure.

8. Office 365 and Cloud Solutions

Migration, configuration and management of Microsoft 365, Google Workspace and cloud solutions. Secure business email, data synchronisation and replication, file sharing and collaborative and remote working tools, with guaranteed security and continuity.

9. IP PBX (IP PBX / VoIP)

Voice over IP communication solutions: bespoke IP PBX telephone systems that reduce costs, integrate fixed and mobile extensions, and keep pace with the growth and mobility of the team.

10. Office Relocation and Network Installation

Are you changing premises or expanding? DataRoad handles the complete installation of the IT infrastructure in the new space — cabling, network, Wi-Fi, servers and workstations — with rigorous planning to ensure the move takes place without any disruption to your operations.

11. Video Surveillance and Corporate CCTV

Design and installation of IP video surveillance systems integrated into the corporate network, featuring high-resolution cameras and centralised management — frequently included in complete infrastructure projects for hotels and corporate buildings.

12. IT Consultancy and Project Management

Support in technological decision-making: requirements gathering, equipment sizing, infrastructure renewal, and solution integration. Specialised and certified know-how to align technology with business goals.

Partners and certifications that elevate your infrastructure

DataRoad works side by side with the market's leading technology companies and maintains a certified team. Partners and technologies it works with include the Apple Consultants Network, Ubiquiti (UniFi Certified Partner), Microsoft, Cisco, Fortinet, Sophos, Palo Alto, Dell, HPE, Lenovo, VMware, MikroTik, Aruba, Acronis, Bitdefender, ESET, Synology, pfSense/Netgate, AWS and Microsoft Azure. We are not a generic helpdesk — we are the IT department your company needs, with certified technicians on the ground.

Response times (SLAs) you can count on

Every IT Unlimited contract includes clear service levels, with priorities defined according to business impact:

• Critical (system down): response in under 1 hour (immediate response)
• High (users without access): response within 2 hours
• Medium (partial problem): response in under 4 hours
• Low (improvement request): response in less than 8 hours

National and international coverage

Headquartered strategically in Alfragide, Lisbon, DataRoad operates actively in Lisbon, Setúbal, Porto, Évora, Beja, Faro and Funchal, and extends its presence to Spain and the international market. Under its IT Unlimited contracts, it also provides support to clients with operations in the United Kingdom, United States, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong — reinforcing its capability for managing distributed infrastructures on a global scale.

Why do companies choose DataRoad and why do international companies choose DataRoad?

Hotels, clinics, embassies, universities and leading multinationals trust DataRoad because they demand zero tolerance for failures. Each solution is tailored to the client's business — because an improperly sized network or a misconfigured firewall is not an inconvenience, it is a real risk.

While others promise, DataRoad guarantees: immediate response, 24/7 monitoring and operational continuity without excuses.

• Fixed and predictable cost — no surprises on the bill, no call-out charges.
• No minimum term contract — you stay because the service is good, not because the contract forces you to.
• Certified team that knows your environment inside out.
• Proactivity — we solve problems before they affect the business.

Frequently Asked Questions

What is DataRoad’s IT Unlimited service? It is a monthly fixed-cost IT support contract with unlimited hours, callouts included and no lock-in period. It includes a helpdesk, 24/7 monitoring, hardware and software maintenance, network management and security — all for a single predictable fee.

Does DataRoad work with companies outside of Lisbon? Yes. In addition to its headquarters in Alfragide, DataRoad operates in Porto, Faro, Funchal, Évora, Setúbal and Beja, and supports clients with operations in over ten countries through IT Unlimited contracts.

What kind of companies does DataRoad support? Hotels, clinics, embassies, universities, multinationals and demanding SMEs — organisations that cannot afford IT downtime and that value a premium IT partner.

Does DataRoad only provide support or does it also carry out greenfield projects? Both. In addition to managed support, DataRoad executes complete infrastructure projects: structured cabling, Wi-Fi 6/7 wireless networks, firewalls, video surveillance, cloud and office relocations — from design to ongoing management.

Is DataRoad certified? Yes. It is a member of the Apple Consultants Network and a Certified Ubiquiti Partner, with a team certified in Microsoft, Cisco, Fortinet, Sophos, Dell, VMware and other technologies. It has also been recognised in the TOP 5% list of Portugal’s Best SMEs.