IT Unlimited Specialised Services

Your Company Is Paying Too Much for IT — And Getting Too Little in Return

There is a model of IT support that most companies in Portugal still regard as the norm: paying by the hour when something goes wrong, waiting hours or days for a response from a technician, discovering problems only after they have already caused damage, and receiving invoices with unpredictable amounts at the end of the month.

This model has a fundamental problem that nobody talks about openly: the interests of the supplier and the customer are at odds. The longer the technician takes, the more they earn. The more problems there are, the more calls are charged for. The supplier has no incentive to resolve the problems at source — they have an incentive to resolve them as slowly as possible, and to ensure they happen again.

DataRoad’s IT Unlimited was built on a completely different principle: a fixed monthly fee that covers everything, with no exceptions, no surprises and no unexpected bills. Our interest is now the exact opposite of the traditional model — the fewer problems there are, the better it is for us and for you. That is why we invest in prevention, proactive monitoring and ongoing maintenance. That is why we tackle problems at their root rather than just patching them up.

It’s a middle ground between hiring an in-house IT team — which is expensive, difficult to retain and limited in terms of expertise — and relying on a freelance technician who charges by the hour and turns up when they can.

What is IT Unlimited — In Simple Terms

IT Unlimited is your company’s IT department — available 24 hours a day, 365 days a year, with a full team of certified technicians — for a fixed, predictable monthly fee.

It isn’t a contract with a set number of hours that run out. It isn’t a package with a list of exclusions in the small print. It’s exactly what the name says: unlimited.

One support call at 9 am and another at 11 pm on the same day — same cost: no extra charge.

One visit to the premises to sort out a printer and another to migrate a server — same cost: no extra charge.

One month with two incidents and one month with twenty incidents — same cost: the agreed fixed monthly fee.

This is the IT Unlimited model. Simple, transparent and fully aligned with your company’s interests.

Everything That’s Included — No Exceptions

Unlimited IT Support — On-site, Remote and Telephone Support

Technical support with no limit on calls, no limit on interventions and no limit on hours. Your company’s staff can ring, send an email or open a ticket — and receive a response from a technician who is familiar with your organisation’s IT environment. Not from a call centre. Not from an automated system. From a technician.

Remote support resolves most issues within minutes — without having to wait for a site visit. When an on-site visit is required, the DataRoad team will travel to the client’s premises at no extra cost. No mileage charges. No call-out fee. No minimum billing time.

24/7 Monitoring and Real-Time Alerts

All your company’s critical systems — servers, network, firewall, switches, wireless access points and internet connection — are monitored in real time, 24 hours a day, 7 days a week, 365 days a year.

When a disk reaches 85% of capacity, DataRoad knows — and resolves the issue — before it reaches 100% and brings the server down. When a wireless access point goes offline at 3 am, DataRoad knows — and takes action — before staff arrive at work. When the firewall detects a suspicious traffic pattern at 2 pm on a Saturday, DataRoad knows — and investigates — without anyone needing to report anything.

Most of the problems that DataRoad customers never even realise have existed were resolved before they could have any impact.

Comprehensive Server and Infrastructure Management

Comprehensive management and maintenance of all the company’s servers — whether physical or virtualised on VMware or Hyper-V — including operating system updates, the application of security patches, performance monitoring, storage management and daily checks on the status of all critical components.

DataRoad is responsible for ensuring the infrastructure runs smoothly — not for troubleshooting when something goes wrong. This distinction is crucial: total responsibility, not reactive support.

Workstation and User Management

Management of all the company’s computers — Windows and macOS — with managed updates, security patches applied in a controlled manner, configuration of new workstations and onboarding of new staff handled by DataRoad.

When a new employee joins the company, their workstation is ready on their first day — with all applications installed, access rights configured and the network connection up and running. When an employee leaves, all access rights are revoked immediately, without exception.

Network Management — Switches, Wireless and Connectivity

Comprehensive network infrastructure management — switches, routers, wireless access points and firewalls — including performance monitoring, VLAN configuration, access policy management and ensuring that the organisation’s connectivity always operates at peak performance.

DataRoad manages Ubiquiti UniFi, Cisco, Fortinet and Dell networks — with access to each platform’s centralised management tools and the ability to remotely access any piece of equipment without having to travel to the site.

Comprehensive IT Security

Comprehensive security management — Fortinet or Sophos firewall with signature and rule updates, endpoint protection on all workstations, monitoring of intrusion attempts, access control and regular checks to ensure compliance with defined security policies.

Security is not an add-on at IT Unlimited — it is an integral part of the service. Every configuration that DataRoad carries out takes into account the impact on the company’s security. Every system that DataRoad installs is configured in line with best security practices from day one.

Backup and Business Continuity

Daily monitoring of backups — checking that they have run successfully, that the data is intact and that the restore process works. A backup that has failed silently for weeks is not a backup. It is a false sense of security that is only discovered when disaster strikes.

DataRoad regularly checks that your company’s data is actually recoverable — not just that the backup software reports success.

Microsoft 365 and Cloud Platform Management

Comprehensive management of Microsoft 365 — licences, users, groups, security policies, Exchange Online, SharePoint, Teams and OneDrive. When an employee needs access to a shared folder, access is set up. When an email inbox reaches its limit, it is expanded. When there is a OneDrive synchronisation issue, it is resolved.

DataRoad manages Microsoft 365 as an integral part of the company’s IT environment — not as a separate service with separate support.

The Model That Changes Everything — Why a Fixed Monthly Fee Is Revolutionary

Most companies have never worked out the true cost of traditional IT support. Do so now:

How many hours a month does your team lose due to unresolved IT issues — waiting for the technician, forwarding emails because the system is down, or working on paper because the system isn’t responding? Multiply that by the average hourly rate of your staff.

How many times a year has IT support created a last-minute rush at the end of the month with unexpected bills — servers that have crashed, emergency migrations, problems that took days to resolve with technicians charging by the hour?

What is the cost of a day’s business downtime caused by an unresolved IT problem — in terms of lost productivity, unanswered customer enquiries, missed opportunities and damage to reputation?

Now compare that cost with a fixed monthly fee that covers absolutely everything.

IT Unlimited is not a cost — it is an investment with a measurable return. And it is an investment that eliminates the most frustrating category of business costs: the unexpected ones.

No Loyalty Contracts — A Guarantee Few Have the Courage to Offer

The most common problem in a company in Lisbon

It’s not a lack of technology — it’s an excess of decisions taken at different times by different people. Each part works; the whole is fragile, and no one can explain why.

We always start by looking at the overall picture before proposing any new piece.

This is the part that surprises people the most when they first come across IT Unlimited: there is no loyalty contract.

No minimum contract period. No penalty for leaving. No automatic renewal clause that forces you to stay even if you are dissatisfied.

If, at the end of any month, the service does not meet expectations, the company is free to cancel. No red tape, no penalties, no arguments.

This policy is not a marketing ploy. It is the clearest expression of what we believe: The only way to retain a customer is to earn their trust every month. Not through a contract that ties you in — but through a service that makes you want to stay.

DataRoad has IT Unlimited clients with whom it has had relationships lasting more than a decade — not because they are obliged to stay, but because they see no reason to switch. The Infocapital SA, one of the largest independent video game distributors in Portugal, has been a DataRoad customer since 2015. A decade of IT Unlimited, renewed month by month, with no long-term contract.

What sort of business was IT Unlimited set up for?

SMEs with between 10 and 100 employees Small and medium-sized enterprises benefit most from IT Unlimited — because they have genuine IT needs but are too small to justify a full in-house IT team. With IT Unlimited, they have access to the collective expertise of a full team of certified technicians at a fraction of the cost of a full-time in-house technician.

Fast-growing companies Organisations that are growing rapidly and need their IT infrastructure to keep pace with that growth — without having to negotiate contract upgrades, without having to wait for in-house technicians to learn new technologies, and without any gaps in support during transition periods.

Subsidiaries of international groups International companies with subsidiaries in Portugal that need a local IT partner who complies with head office security policies, can communicate in Portuguese and English, and acts as the single point of contact for all IT matters in Portugal — without having to rely on international support tickets with 48-hour SLAs.

Companies with high security requirements Clinics, law firms, financial institutions, embassies and companies holding sensitive data — which need an IT partner that treats security as a priority rather than as an extra service to be contracted separately.

Companies that have previously had a bad experience with IT support Companies that have had the experience of a freelance technician who took days to turn up, who charged more than quoted, who left the systems in a worse state than they were in, or who simply disappeared when they were needed most. IT Unlimited was set up precisely to address these situations.

IT Unlimited vs. The Alternatives — The Comparison No Competitor Wants You to Make

The conclusion is inevitable: IT Unlimited offers more for less, with greater predictability and without the risks associated with relying on a single person or a supplier who charges for every problem.

What Happens When an In-House Technician Leaves

This is the conversation nobody wants to have — but it happens in every company that relies on a single in-house IT technician.

The technician leaves. He takes with him his knowledge of all the passwords, all the settings, and all the workarounds and makeshift solutions that have been accumulated over the years. The company is left with systems that work — for now — but which nobody knows how to manage, how to scale up, or how to recover when they fail.

With IT Unlimited, this risk does not exist. Knowledge of your company’s IT infrastructure is documented by DataRoad, not stored solely in the mind of a single person. When a DataRoad technician moves to a different role within the organisation, their successor is familiar with the client’s environment because it is documented. Service continuity is guaranteed by the organisation — not by the continued presence of any one individual.

Certifications that Guarantee Above-Average Quality

IT Unlimited is not provided by generalist technicians. It is provided by a team with active certifications from the manufacturers of the technologies it manages — which means ongoing training, access to manufacturer technical support and up-to-date knowledge of best practices for each platform.

Microsoft Partner — management of Windows Server, Microsoft 365, Azure and Active Directory environments to the highest technical standard available on the Portuguese market.

Apple Consultants Network — a certified member specialising in the management of Mac, iPhone and iPad environments in a business setting, with access to exclusive Apple technical resources for certified partners.

Fortinet Partner — Implementation and management of FortiGate firewalls, carried out by technicians with valid NSE certifications.

Sophos Partner — implementation and management of Sophos XGS and Endpoint Protection solutions.

Ubiquiti Elite Partner — installation and management of UniFi wireless networks and Ubiquiti network infrastructure.

Dell Technologies Partner — supply and support of Dell servers, workstations and infrastructure.

Cisco Partner — Cisco networking and switching solutions for enterprise environments.

VMware Partner — server virtualisation and management of VMware environments.

These certifications are not just for show. They mean that when DataRoad manages your company’s Microsoft infrastructure, you have access to the same level of technical support that Microsoft engineers provide to their partners — a resource that an independent, uncertified technician simply does not have.

TOP 5% Best SMEs in Portugal — The award that recognises our strength and our customers’ Google Reviews

DataRoad has been awarded the status of, for the second year running, TOP 5% Best SMEs in Portugal, with a Performance and Financial Soundness Index “Excellent” using the ScorePME method. This is a distinction awarded to just 5% of Portuguese SMEs — and it assures our clients that DataRoad is a solid, stable and financially sound company, with which they can build a long-term partnership with complete confidence.

When you hire IT Unlimited, you’re not hiring a freelancer or a micro-business that could disappear tomorrow. You’re hiring an organisation recognised for its stability, rated 5 stars on Google by its customers, and with over 20 years of proven track record in the Portuguese market.

How It Works in Practice — The First 30 Days

Week 1 — Audit and Stocktake DataRoad carries out a comprehensive audit of the existing IT infrastructure — taking stock of all equipment, mapping critical systems, identifying vulnerabilities and assessing the condition of each component. The client receives a detailed report setting out the current status and the priority actions to be taken.

Week 2 — Implementation of Monitoring Installation of the monitoring agent on all servers and workstations, configuration of the alerting system, setting of alert thresholds and validation of the real-time monitoring dashboard. From this point onwards, DataRoad has full visibility of the entire infrastructure.

Week 3 — Rectifying Identified Problems Resolving the vulnerabilities and issues identified during the audit — overdue updates, incorrect configurations, security risks and components at risk of failure. Most companies reach the end of the third week with an infrastructure that is significantly more stable and secure than it was at the start.

Week 4 — Full Operation and Smooth Transition The IT Unlimited service is now fully operational. Users are already familiar with the support channels. The DataRoad team is now familiar with the environment, the systems and the company’s specific requirements. 

Request your IT Unlimited quote now

There is no standard proposal for IT Unlimited — because no two companies have exactly the same needs. The proposal is tailored to the number of users, the equipment managed, the complexity of the infrastructure and the required service level.

There is a simple process for arriving at this proposal:

1. Contact DataRoad by phone or email — no complicated forms, no red tape.

2. We’ll arrange a free consultation — either in person or via video conference — to assess your company’s current situation.

3. We provide a detailed quote, setting out everything that’s included, everything that’s excluded — which is nothing — and the fixed monthly fee.

4. If you agree, we’ll start the audit the following week. 

☎ 211 459 950 (Call to the national landline network)  ✉ sales@dataroad.pt Request a quote from IT Unlimited →