In this article<\/p>\n
- \n
- Management of the local authority's IT infrastructure<\/a><\/li>\n
- Why IT asset management is different from support...<\/a><\/li>\n
- IT maintenance services for the public sector<\/a><\/li>\n
- Benefits for the customer<\/a><\/li>\n<\/ol>\n<\/div>\n
In a second contract with the Union of Parishes of Massam\u00e1 and Monte Abra\u00e3o<\/strong>, DataRoad was selected through public contract<\/strong> to ensure the IT maintenance of all the local authority's IT infrastructure, complementing the consultancy services already provided.<\/p>\n
\nProject details<\/p>\n
- \n
- Client<\/dt>\n
- United Parish of Massam\u00e1<\/dd>\n
- Sector<\/dt>\n
- Public sector<\/dd>\n
- Intervention<\/dt>\n
- Business wireless networks \u00b7 Firewalls and security \u00b7 Servers and infrastructure \u00b7 Unlimited IT support<\/dd>\n
- Year<\/dt>\n
- 2021<\/dd>\n<\/dl>\n<\/div>\n
Management of the local authority's IT infrastructure<\/h2>\n
This contract focuses specifically on the ongoing maintenance of all equipment and systems that make up the Parish Council's IT infrastructure, distributed across different geographical locations:<\/p>\n
- \n
- Ongoing IT support<\/strong> of workstations and servers;<\/li>\n
- Wireless network management<\/strong> and printing equipment in each service;<\/li>\n
- Internet connectivity management<\/strong> of all the installations;<\/li>\n
- 24\/7, 365 days a year monitoring, remote support, alarms and reporting.<\/strong><\/li>\n<\/ul>\n
Why IT asset management is different from ad-hoc support<\/h2>\n
Managing an IT infrastructure is not just about resolving faults as they arise \u2014 it involves keeping an up-to-date inventory of equipment, planning replacements before the end of their useful life, consistently applying security updates across all workstations, and ensuring that every location within the local authority operates with the same level of reliability. This continuous management model reduces the number of critical incidents, because many issues are identified and resolved through proactive monitoring before they affect users or public service delivery.<\/p>\n
IT maintenance services for the public sector<\/h2>\n
DataRoad provides IT infrastructure maintenance services tailored to the needs of multi-site public bodies:<\/p>\n
- \n
- Management and preventative maintenance of workstations and servers;<\/li>\n
- IT consultancy and equipment renewal planning;<\/li>\n
- Management of computer networks<\/a> and network infrastructure;<\/li>\n
- Permanent on-site, remote and telephone IT support.<\/li>\n<\/ul>\n
Benefits for the customer<\/h2>\n
- \n
- IT fleet managed consistently across all locations;<\/li>\n
- Reduction of breakdowns through preventative maintenance and continuous monitoring;<\/li>\n
- Support available 24x7, 365 days a year;<\/li>\n
- Specialised team certified by various manufacturers in the IT field.<\/li>\n<\/ul>\n
DataRoad thanks the Parish Union of Massam\u00e1 and Monte Abra\u00e3o for choosing our products and services in IT consultancy, IT support, and management and maintenance of computer networks.<\/p>\n
Find out more about our IT Unlimited service here
\nManaged IT services for businesses<\/a>
\nIT services and IT maintenance for businesses<\/a><\/p>\n
\n![\"IT](\"https:\/\/helpdesk-informatica.pt\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad.png\")
<\/a><\/p>\nDo you need reliable IT support?<\/strong> DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services<\/a>.<\/p>\n
Do you need reliable business Wi-Fi?<\/span>Coverage study, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.<\/span>See service<\/span><\/a><\/div>\n<\/p>\n
DataRoad \u2014 ongoing IT support for businesses<\/h2>\n
A DataRoad<\/strong> is a Portuguese company specialising in managed IT services (MSP)<\/strong>, headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, \u00c9vora, Set\u00fabal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime \u2014 hotels, clinics, embassies, universities, multinationals and demanding SMEs \u2014 with a certified technical team, continuous monitoring and 24\/7 support.<\/p>\n
DataRoad ensures the ongoing IT support<\/strong> of companies via the service IT Unlimited<\/strong>: unlimited support at a fixed cost, both remote and on-site, with 24\/7 monitoring, alerts and proactive interventions. The aim is simple \u2014 to prevent problems from even bringing operations to a standstill.<\/p>\n
DataRoad Services<\/h2>\n
- \n
- IT Unlimited \u2014 round-the-clock IT support<\/strong>: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.<\/li>\n
- Computer networks and structured cabling<\/strong>: network design, installation and certification; Layer 3 switching and PoE.<\/li>\n
- Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7)<\/strong>: coverage study, cloud management and isolated visitor networks.<\/li>\n
- Cybersecurity and corporate firewalls<\/strong>: perimeter protection, traffic control and threat mitigation.<\/li>\n
- Servers, backups and disaster recovery<\/strong>: servers, NAS devices and centralised backups.<\/li>\n
- CCTV video surveillance<\/strong>: video surveillance systems with continuous recording.<\/li>\n
- Monitoring, alarm systems and reporting<\/strong>: real-time monitoring, automatic alerts and proactive interventions.<\/li>\n
- IT consultancy and project management<\/strong>: relocation of premises, new facilities and modernisation of infrastructure.<\/li>\n
- Cross-platform support<\/strong>: Windows and Apple environments, with comprehensive management of the IT infrastructure.<\/li>\n<\/ul>\n
\nGet in touch with DataRoad<\/p>\n
Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We\u2019ll assess your situation and provide you with a no-obligation quote.<\/p>\n
- Computer networks and structured cabling<\/strong>: network design, installation and certification; Layer 3 switching and PoE.<\/li>\n
- IT Unlimited \u2014 round-the-clock IT support<\/strong>: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.<\/li>\n
- Permanent on-site, remote and telephone IT support.<\/li>\n<\/ul>\n
- Wireless network management<\/strong> and printing equipment in each service;<\/li>\n
- Ongoing IT support<\/strong> of workstations and servers;<\/li>\n
- Why IT asset management is different from support...<\/a><\/li>\n